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In this article, we will compare both AI Chatbots vs Live Chat, highlight best practices, and explain how Lenichat combines AI and live chat for optimal support.
Choosing the right customer support software can make or break your team’s efficiency and your customer experience. Zendesk has long been an industry standard, while Lenichat offers a modern, AI-first, omnichannel approach tailored for fast-growing businesses.
Modern support teams manage conversations across multiple channels — WhatsApp, Instagram, Messenger, and live website chat. Switching between apps, tabs, or dashboards wastes time, causes missed messages, and frustrates customers.